Shipping policy
At Industrial Products Supply, we are committed to delivering quality industrial products quickly and reliably to customers across Australia.
Australia-Wide Delivery
We are based in Sydney, New South Wales, and proudly ship our products to residential, commercial, and industrial customers throughout Australia.
Whether you are located in a major city, regional area, or remote location, we work with trusted freight and courier partners to ensure your order reaches you safely and efficiently.
Order Processing
Orders are typically processed within 1–2 business days after payment has been received and cleared.
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing times may vary during peak periods, public holidays, or for special-order items.
Shipping Timeframes
Estimated delivery times are provided as a guide only and may vary depending on your location and the carrier used.
| Location | Estimated Delivery Time |
|---|---|
| Sydney Metro | 1–3 Business Days |
| NSW Regional | 2–3 Business Days |
| Melbourne, Brisbane, Adelaide | 2–4 Business Days |
| Perth, Darwin & Remote Areas | 4–6 Business Days |
Delivery timeframes commence once your order has been dispatched.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Product size and weight
- Delivery location
- Freight requirements
- Order quantity
Any applicable shipping charges will be displayed before you complete your purchase.
Heavy, Bulky & Oversized Items
Some industrial products may be classified as bulky, oversized, or heavy freight items.
Additional freight charges may apply for these products, particularly for deliveries to regional or remote locations. If additional charges are required, our team will contact you before dispatching your order.
Authority to Leave
Unless otherwise requested, deliveries may be left in a safe location at the delivery address if deemed appropriate by the carrier.
If no safe location is available, a card may be left with instructions for redelivery or collection.
Industrial Products Supply is not responsible for parcels left at the delivery address following a successful delivery scan by the carrier.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details (where available), allowing you to monitor the progress of your delivery.
Delivery Delays
While we make every effort to ensure prompt delivery, delays may occasionally occur due to:
- Carrier network disruptions
- Extreme weather conditions
- Public holidays
- Remote delivery locations
- Circumstances beyond our control
We appreciate your patience and understanding in such situations.
Incorrect Shipping Information
Please ensure your delivery details are accurate when placing an order.
Industrial Products Supply is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Damaged or Missing Deliveries
If your order arrives damaged or if items are missing, please contact us within 48 hours of receiving your order.
To assist with your claim, please provide:
- Your order number
- Photos of the damaged item(s) and packaging
- A description of the issue
We will work with you to resolve the matter as quickly as possible.
Contact Us
If you have any questions regarding shipping, delivery timeframes, or freight charges, please contact our team:
Industrial Products Supply
Sydney, NSW, Australia
Email: sales@ipsglobal.com.au
Phone: +61 2 9618 5009
We are happy to assist with any shipping enquiries before or after your purchase.